If you can't find your answer below, write to us by e-mail or WhatsApp. We reply as soon as we can.
Taşkın Yazılım · Toroslar, Mersin, Türkiye
iPhone: Settings > your name > Subscriptions > Ninja Spor.
Android: Google Play > Profile > Payments & subscriptions > Subscriptions > Ninja Spor.
New phone? In the app go to Settings > Subscription > Restore purchases.
Refunds are requested from the store that took the payment: Apple refund request · Google Play refunds
In the app: Profile > Settings > Delete account. If you cannot reach the app, delete it on the web with e-mail verification. Deleting your account does not cancel your subscription.
Delete on the webGet a copy of your data in the app under Settings > Privacy > Download my data. For requests under KVKK, send us an e-mail.
KVKK NoticeCheck that notifications are allowed for Ninja Spor in your phone settings. In the app, Settings > Notifications lets you turn workout reminders and messages from Ninja on or off separately.
Start in an open area and wait a few seconds until the GPS signal is "good". Make sure location is allowed "While using the app" with "Precise location" on. Battery saver can affect measurement.
In the app tap Settings > Subscription > Restore purchases. Make sure you are signed in with the same Apple ID or Google account. If it still fails, write to us with your order number.
If you linked Apple, Google or e-mail under Profile > Protect your account on the old phone, sign in the same way on the new one. A guest account stays on its device only.
Yes. Starter programs, the workout player, GPS tracking and basic stats are free. The free version shows ads. Premium gives you every program, advanced reports and no ads.
No. You can start the moment you open the app; your progress is kept in a guest account on your device. Later you can protect it with Apple, Google or e-mail without losing anything.
Absolutely. Ninja asks about your level and starts beginners with short, easy programs. Tell it a workout was hard and it lowers the intensity.
On iPhone: Settings > your name > Subscriptions. On Android: Google Play > Profile > Payments & subscriptions > Subscriptions. Cancellation takes effect at the end of the current period. Deleting the app does not cancel it.
Health information such as injuries, weight and readiness answers is processed only with your explicit consent, to suggest safe programs. It is never used for ads and never sold. You can withdraw consent at any time and the data is deleted.
iPhones on iOS 16.4 or later and Android phones on Android 8.0 or later. Available in English and Turkish.
In the app: Profile > Settings > Delete account. If you cannot reach the app, you can delete it on the web.
